Ākonga (student) Health and Wellbeing
IMPAC is committed to supporting our ākonga (students) and meeting our obligations under the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 covers all domestic and international tertiary learners at universities, Te Pūkenga, Private Training Establishments (PTE), and wānanga. The Code covers students who are studying online, offshore and/or in workplace-based settings.
The Code for learner wellbeing and safety sets out the roles and responsibilities of tertiary education organisations (TEOs) including IMPAC in promoting and supporting your wellbeing, development and educational achievement.
Under the Code, IMPAC will help you be:
- Safe, physically, and mentally.
- Respected and accepted for who you are.
- Supported in your learning and wellbeing.
- Connected with your social and cultural networks; and
- Able to have your say in decisions about services.
To read more about the code CLICK HERE.
Our Wellbeing Goal
Our ākonga (learners) get home from training, to their loved ones safe and well.
IMPAC, our clients and ākonga (students) are a team and together we will meet this goal by taking all reasonable practicable steps to support and protect the wellbeing of one another including:
- Creating an inclusive learning environment that supports understanding, acceptance and connection for all.
- Upholding and respecting the cultural needs of ākonga (learners).
- Respecting and uplifting each others mana.
- Facilitating the building of connections during the course to develop and grow support networks in industry and the community.
- Supporting and encouraging safe work practices.
- Providing a physically safe learning environment.
To read more about the code CLICK HERE.
IMPAC will endeavour to help support our ākonga (students) to stay healthy and keep safe where possible including sharing knowledge of community resources.
NZ Health System
- Ministry of Health
The Government’s principal advisor on health and disability, improving, promoting and protecting the health of New Zealander's - Video overviews on the NZ Health System - in English
- ACC (Accident Compensation Corporation)
How to Find a Doctor Or Dentist
- Healthpoint
Provides up-to-date information about healthcare providers, referral expectations, services offered and common treatments - Urgent Medical Care
Provide up-to-date information about urgent medical care options available by location - Guide to Public Hospitals
- Guide to Private Hospitals and Health Services
- Dental Care New Zealand
Provides a database registered oral health practitioners - Publicly-Funded Dental Care
Maternity Services
Family Violence Resources
- Are you okay (Family Violence)
- Directory of Women's Refuges
Women’s Refuge provide support and information when you’re dealing with violence in your life. Services include crisisline, safe house, advocacy and support, relocation help. - Directory for Violence / Anger Support and Education
Includes organisations that provide programmes and educational training to help people with violence and anger management issues. Services for men, women, children and teenagers - Pet Refuge
Pet Refuge provide temporary shelter for pets from around New Zealand affected by domestic violence, keeping them safe while their owners escape abuse.
Mental Health, Addiction and Emotional Support Services
Services that are available via telephone 24/7:
- Need to talk? 1737 – free call or text
- The Depression Helpline 0800 111 757
- Healthline 0800 611 116
- Lifeline 0800 543 354
- Samaritans 0800 726 666
- Youthline 0800 376 633
- Alcohol Drug Helpline 0800 787 797
- Victim Support 0800 842 846
Cultural Support
- Directory of Kaupapa Maori Services
Kaupapa Maori means living through tikanga – emphasising Maori culture and values, while being inclusive of people from all ethnicities and backgrounds - Ethnic Support
Includes ethnic societies, cultural groups and trusts providing cultural, social and practical support.
General Personal Health and Wellbeing
- Physical Activity
- Healthcare Workers - Exercises and Maintaining Fitness and a Healthy Lifestyle
- Nutrition and Maintaining a Healthy Diet
- Asthma and Indoor Air Quality
- Oral Health
- Sexual Health Education and Keeping Safe Advice from Family Planning
- Preventing Injury
- Maintaining Healthy Sleep Patterns
- Maintaining Healthy Levels of Stress
IMPAC will endeavour to help support our ākonga (students) to stay healthy and keep safe where possible including sharing knowledge of community resources.
What to do in an Emergency
If you need help from the Police, Fire and Emergency New Zealand or you need an ambulance dial 111 and the emergency operator will connect you to the right place.
Other resources that may help you to prepare are:
National Emergency Management Agency - Support available and where you can get help
Keeping Safe At Work
Keeping Safe in New Zealand
Water Safety - Find out how to safely enjoy being in, on or around water.
Sun Safety - The sun in New Zealand is strong and can burn skin in a short time. Learn how to keep safe and protect your skin while still enjoying the outdoors
Road Safety
Firearms (Gun) Safety
Online (Internet) Safety
Financial and emergency assistance
MoneyTalks - For free financial advice
Other advice and guidance
Understanding Discrimination and Harassment
Code of Practice Self-Review Reports
2025 Code of Practice Self-Review ReportPDF • 251Kb2024 Code of Practice Self-Review ReportPDF • 219Kb2023 Code of Practice Self-Review ReportPDF • 265KbComplaints and Critical Incidents Reports
2025 Complaints and Critical Incidents ReportPDF • 342Kb2024 Complaints and Critical Incidents ReportPDF • 362Kb2023 Complaints and Critical Incidents ReportPDF • 419KbIMPAC Ākonga (Student) Handbooks
NEBOSH International General Certificate in Occupational Health and Safety - Learner Handbook
PDF - 8.8Mb
