How difficult is it to implement this risk management software across our organisation?

It is designed for rapid deployment and high engagement. Its intuitive, user-friendly interface means staff require very little training to begin logging incidents or completing actions, allowing your organisation to realise the benefits almost immediately.

Can we customise the modules to fit our specific industry requirements?

Yes. The system uses a highly flexible, modular approach that allows you to pick the specific features you need. You can build custom forms triggered by specific incident categories, integrate with your existing systems via API, and expand the software's capabilities as your business grows.

What does critical control verification actually mean?

A critical control is one that, if it fails, could result in fatality or serious harm. Verifying it means confirming it's in place and working right now – not just documented. For critical risks, that distinction matters. Critter formalises the process.

Critter

Critter gives boards, executives, business owners, and operational teams a continuous, verified view of their critical control effectiveness – across their organisation and entire supply chain.

Critter: Critical control verification for boards and executives

Most health and safety systems tell you what has happened or confirm that documentation exists. Critter tells you something different: whether the critical controls that prevent serious incidents are in place and working right now, across your organisation and your contractor supply chain.

Built by IMPAC from 20+ years of health and safety expertise, Critter is a purpose-built critical control verification platform for boards, executives, business owners, and operational teams with critical risk obligations under the Health and Safety at Work Act 2015 (HSWA).

Section 44 of the HSWA requires officers to verify that critical risk systems are working, not just documented. Most organisations have documented controls but no reliable way to confirm those controls are in place and working right now.

The November 2024 conviction of the former Port of Auckland CEO – upheld on appeal in April 2026 – made this obligation concrete. Port of Auckland had documentation, not verified visibility. That is the gap Critter closes.

Working together with Risk Manager

Risk Manager handles your broad health and safety management – incidents, audits, hazards, training records, and compliance obligations. Critter handles the specific layer it wasn't built for: scheduled, verified confirmation of your critical control status – the small number of controls that, if not working, could result in fatality or serious harm.

These are not competing platforms. Risk Manager asks: are our compliance obligations being met? Critter asks: are the controls that prevent serious incidents in place and working right now?

When IMPAC recommends Critter to Risk Manager clients, the implicit message is clear: we built the system you're relying on, and we're telling you it doesn't cover this layer.

What Critter gives your organisation

Critter is a self-serve SaaS platform. There is no implementation project and no per-user licensing. An organisation can be up and running quickly, with verification schedules configured for their specific critical controls across all sites and their contractor supply chain.

Here’s what you get:

Scheduled critical control verification.
Define your critical controls and assign verification schedules – daily, weekly, or at whatever frequency the risk justifies. Operational teams complete verifications in the field; results feed directly into board-ready reporting without manual collation.
Board and executive visibility.
Boards and executives see a live view of critical control status across the organisation – not a static report produced weeks after the fact. When a control is not verified on schedule, or when a verification reveals a shortfall, it surfaces immediately to the people who are accountable for it.
Supply chain coverage.
Critter's Scaling plan extends verified visibility to your contractor supply chain. For principals with contractors on site, the obligation to ensure critical controls are working doesn't stop with your own workforce. Critter gives you the same verified view of contractor-side controls that you have of your own teams.
Verification scheduling and reminders.
Critter keeps organisations on track with their verification discipline – sending reminders when verifications are due and flagging when they are overdue. The platform builds the habit of regular verification, not just compliance on paper.
Flat-fee, unlimited users.
Critter's pricing is straightforward: a flat fee per organisation, with no licensing fees or per-user escalation. Choose from two plans: Starter at $299 USD per organisation, per month; or Scaling at $899 USD per organisation, per month.

The gap between documented and verified

Consider a common scenario. A construction principal has identified working at height as a critical risk and documented the critical controls – harness inspection procedures, exclusion zone requirements, and daily pre-start checks. These controls are in the health and safety system. The last audit confirmed they were in place.

But the audit was six months ago. Since then, a subcontractor crew has started on site. Their pre-start process has drifted, the exclusion zone is not being enforced consistently, and no one has verified the critical controls this week.

In a general H&S system, this gap is invisible – the documentation looks fine and the system shows the controls exist.

In Critter, the verification schedule flags that the subcontractor crew's critical controls haven't been verified this week. The board report shows a control shortfall, not a green dashboard built on stale data. The H&S manager knows before the auditor arrives, not after.

Built from 20+ years of H&S practice

IMPAC has been guiding New Zealand organisations through complex health and safety challenges since 1999 – auditing thousands of workplaces and helping boards and executives understand their HSWA obligations.

The pattern was consistent: organisations that had identified their critical risks, documented their critical controls, and built management systems still had no reliable way to verify those controls were in place and working. Critter is what we built to close that gap – purpose-built for boards, not a generic compliance module.

The HSWA Amendment Bill 2026 – before Parliament and potentially coming into force before September 2026 – will make critical risk the explicit focus of NZ's H&S framework. That obligation already exists; the Amendment removes the ambiguity.

Join the waitlist at getcritter.com to be the first in when Critter launches later this year.

FAQS

Frequently asked questions

The benefits of Critter

Verified visibility of critical control status – across your organisation and contractor supply chain
Board-ready reporting without manual collation or stale dashboards
Supports officer due diligence under the HSWA – verified records, not documentation alone
Self-serve deployment – no implementation project, no dedicated systems team required
Flat-fee, unlimited users – no per-seat licensing
Built by IMPAC on 20+ years of New Zealand health and safety expertise
Verification scheduling and reminders to build a sustained discipline of regular critical control checks
Designed to work alongside your existing H&S platform, not replace it