De-escalation Techniques Workshop
This interactive, half-day workshop gives frontline workers the tools to de-escalate aggressive or abusive verbal confrontations in the workplace and beyond.
De-escalation Techniques Workshop
Duration: 1/2 day
This workshop helps learners to recognise potentially aggressive behaviours and apply techniques to de-escalate aggressive or abusive phone calls or verbal interactions effectively.
- Frontline and public facing staff
- Call centre workers
- Anyone who may deal with verbally abusive members of the public.
Public courses – Book now
1 day, 8:00 pm – 12:00 am
Auckland – IMPAC Auckland Training Centre - Penrose
IMPAC Auckland Training Centre - Penrose
1 Rockridge Avenue
Auckland
1 day, 9:00 pm – 1:00 am
Online Webinar
1 day, 9:00 pm – 1:00 am
Online Webinar
1 day, 8:00 pm – 12:00 am
Wellington – IMPAC Wellington Training Centre
IMPAC Wellington Training Centre
Level 11, Legal House, 101 Lambton Quay
Wellington
1 day, 8:00 pm – 12:00 am
Auckland – IMPAC Auckland Training Centre - Penrose
IMPAC Auckland Training Centre - Penrose
1 Rockridge Avenue
Auckland
1 day, 9:00 pm – 1:00 am
Online Webinar
1 day, 9:00 pm – 1:00 am
Online Webinar
1 day, 8:00 pm – 12:00 am
Auckland – IMPAC Auckland Training Centre - Penrose
IMPAC Auckland Training Centre - Penrose
1 Rockridge Avenue
Auckland
Want to discuss running this course at your organisation?
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